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Anthony Trudeau December 2008 Entries
Technical Support Guidelines
I was cleaning up some of my old notes today in One Note. Some of these notes go back to my previous employment when among other things I was doing technical support on a enterprise application integration (EAI) tool. The very nature of the tool meant that most of the support issues were related to custom code whether consultant or in-house created. The company where I was employed had some basic guidelines for support, but they were terse and more aligned to the ERP software which started them out. ......

Posted On Sunday, December 14, 2008 2:23 PM

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